Technical Support Engineer, Die Attach

  • Location

    Singapore

  • Sector:

    Engineering & Manufacturing

  • Job type:

    Permanent

  • Salary:

    S$4000 - S$5500 per month

  • Contact:

    Abhik Damani

  • Contact email:

    abhik.damani@voltasia.com.sg

  • Job ref:

    BBBH8895_1611802640

  • Published:

    8 months ago

  • Expiry date:

    2021-02-27

My client is a global name in the equipment industry and now seek an experienced Technical Support Engineer

Responsibilities:

  • Work with cross function/departments (CS, R&D, Quality, Product Line etc.) and manage technical issues
  • Identify and feedback key field issues for continuous improvement
  • Provide technical info, guidance/remote assistance to Field Engineers for machine troubleshooting
  • Provide second level support for technical & quality issues
  • Use JIRA service desk system to manage issue resolutions in the shortest possible time per Service Level Agreements
  • Build up technical know-how on problem solving via structured knowledge transfer and experience from field issues
  • Prepare engineering report for issue update to customer and/or management

Requirements:

  • Bachelor or master's in mechanical/Electrical/Mechatronics Engineering or equivalent
  • At least 5 years working experience in a specific machine platform
  • Prior experience in Die attach process and application
  • Competency on JIRA systems will be a plus
  • Excellent negotiation and customer interfacing skills

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).