Service Manager, Medical Devices

  • Location

    Singapore

  • Sector:

    Engineering & Manufacturing

  • Job type:

    Permanent

  • Salary:

    S$6000 - S$8000 per month

  • Contact:

    Abhik Damani

  • Contact email:

    abhik.damani@voltasia.com.sg

  • Job ref:

    BBBH9473_1625460642

  • Published:

    5 months ago

  • Expiry date:

    2021-08-04

My client is a global name in the medical devices industry and is going through a period of rapid expansion.

Volt has supported this medical device firm in filling several new positions in 2020 - Service Engineer, Intellectual Property Engineer, Embedded Software Engineer, R&D Systems Engineer and a Project Manager. The final role is a Service Manager

Responsibilities:

  • Lead and set up processes for installation, commissioning, maintenance and repair of medical equipment
  • Assume prime responsibility for development and management of the overall technical service function
  • Implement and maintain an efficient escalation service for all distributor services in the region
  • Act as chief for repair work in service centres when required and ensure these centres and distributors are trained and accredited to provide exceptional level of quality and technical service
  • Strive to comply with all relevant regulatory standards and ensure all service centres are up to date with required information
  • Ensure adequate spare parts to support the region and monitor performance of direct reports against system requirements
  • Manage service activities for clinical trials and commercial cases in logistics and administration
  • Manage the review of spare parts required in supporting distributors and customers.
  • Develop a service business plan including forecast and analysis of cost and income of respective products.
  • Develop, implement and manage related Quality Procedures in order to ensure service functions are in compliance with the required SOP's and standards.
  • Develop service documents to improve the process workflows for commissioning and installation
  • Build strong relationship with global distributors and engage in regional service affairs.

Requirements:

  • Degree in Electrical/Electronic/Biomedical Engineering with at least 8 years' experience in medical/scientific products and 5 years in people and team management
  • Prior experience in service engineering of Class II/Class III Medical devices or biotechnology products
  • Exposure to risk management (risk analysis, FMEA) will be a plus
  • ERP knowledge, preferably SAP plus Microsoft office tools.

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).