Your day-to-day tasks will include:
- Monitoring and evaluating calls based on a set of criteria
- Escalating and communicating detailed information about monitored calls to clients and the Quality Assurance Supervisor
- Answering Operations' questions regarding QA guidelines and policies
- Participating on calibration sessions with Operations, Testing, and internal quality members off-site
You will ideally have:
- 1+ years of experience of working at a contact centre
- Good grasp of written and spoken Japanese (N1/N2) and English (80+ on the TOEFL)
- A quiet workstation with optical fiber internet to work from home
Please send your resume in WORD format by clicking the apply button below or contact David Zhang on +65 6701 1510 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1987026 (Zhang David Fu Hao).
