QA Analyst (Work From Home, English and Japanese-Speaking)

Location: Japan
Job Type: Contract
Specialisation: Information Technology
Salary: S$15 - S$22 per hour
Reference: BBBH8563_1601866484
Contact: David Zhang
Email: email David

Your day-to-day tasks will include:

  • Monitoring and evaluating calls based on a set of criteria
  • Escalating and communicating detailed information about monitored calls to clients and the Quality Assurance Supervisor
  • Answering Operations' questions regarding QA guidelines and policies
  • Participating on calibration sessions with Operations, Testing, and internal quality members off-site

You will ideally have:

  • 1+ years of experience of working at a contact centre
  • Good grasp of written and spoken Japanese (N1/N2) and English (80+ on the TOEFL)
  • A quiet workstation with optical fiber internet to work from home

Please send your resume in WORD format by clicking the apply button below or contact David Zhang on +65 6701 1510 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1987026 (Zhang David Fu Hao).