My client is a world leader in the semiconductor and equipment industry and now seek an experienced Product Support Manager to join them
- World Leader
- High Salary
- Great Product Portfolio
Responsibilities:
- Support R&D during project phase - clarification of requirements, specifications, design reviews
- Scout and report new product ideas and innovation with the goal to enhance the product and service portfolio
- Conduct feasibility studies and sample bonding
- Engage in R&D projects during product definition / requirement engineering, In-house and customer testing
- Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
- Define SoftwareSemi requirements (JIRA) for new modules and features (Requirement Engineering)
- Conduct training on existing and future platforms to internal and external customers
- Support Sales and CPMs during Pre-Sales activities
- Establish good customer relationship on technical level with all key accounts assigned
- Coordinate and provide technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
- Investigate issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
- Support Documentation and Manual writing activities
Requirements:
- Degree in Mechanical, Electrical or Mechatronics Engineering
- At least 8 years of experience in a complex Technical environment, 5 years in Product Support environment with customer engagement
- Experience within semiconductor backend industry
- Excellent communication and negotiation skills
- Ability to influence a large group of people across all levels
Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
