Product Support Manager, Semiconductor Equipment

  • Location

    Singapore

  • Sector:

    Engineering & Manufacturing

  • Job type:

    Permanent

  • Salary:

    S$5000 - S$7000 per month

  • Contact:

    Abhik Damani

  • Contact email:

    abhik.damani@voltasia.com.sg

  • Job ref:

    BBBH8452_1598837920

  • Published:

    about 2 months ago

  • Expiry date:

    2020-09-30

  • Consultant:

    #

My client is a world leader in the semiconductor and equipment industry and now seek an experienced Product Support Manager to join them

  • World Leader
  • High Salary
  • Great Product Portfolio

Responsibilities:

  • Support R&D during project phase - clarification of requirements, specifications, design reviews
  • Scout and report new product ideas and innovation with the goal to enhance the product and service portfolio
  • Conduct feasibility studies and sample bonding
  • Engage in R&D projects during product definition / requirement engineering, In-house and customer testing
  • Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
  • Define SoftwareSemi requirements (JIRA) for new modules and features (Requirement Engineering)
  • Conduct training on existing and future platforms to internal and external customers
  • Support Sales and CPMs during Pre-Sales activities
  • Establish good customer relationship on technical level with all key accounts assigned
  • Coordinate and provide technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
  • Investigate issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
  • Support Documentation and Manual writing activities

Requirements:

  • Degree in Mechanical, Electrical or Mechatronics Engineering
  • At least 8 years of experience in a complex Technical environment, 5 years in Product Support environment with customer engagement
  • Experience within semiconductor backend industry
  • Excellent communication and negotiation skills
  • Ability to influence a large group of people across all levels

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).