Tasks
Technical Product Management
- Collects process / production / competitor data at customer site
- Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
- Provides support for FC & AFC model introduction (launching, demo, Semi shows)
- Conducts feasibility studies and support customer sample build requests
- Engages in R&D projects during product definition / requirement engineering, In-house and on-site testing
- Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, R&D teams and different regional support centers
- Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
Pre- & After Sales Support
- Conducts evaluations, benchmarks and demos
- Support Sales and CPMs during Pre-Sales activities
- Establishes good customer relationship on technical level with all key accounts assigned
- Provides Technical Info and Updates to CPMs and Sales
- Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
Know How Transfer
- Troubleshoots and maintains demo equipment if necessary
- Conducts training on existing and future FC platforms to FSE's and customers
- Supports Documentation and Manual writing activities
Education
- Diploma or degree in Mechanical- Electrical or Mechatronic Engineering
Work experience
- Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
- Experience within semiconductor backend industry (Flip Chip process/application experience is a plus)
- Comprehensive experience on Datacon 8800 platform is a plus
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Expertise and methodology
- Good PC, MS-Office knowledge
- Very good command of English (spoken & written)
- Chinese or Korean language desirable
Other requirement criteria
- Very strong analytical skills
- Excellent communication skills
- High level of assertiveness
- High degree of flexibility required
- Good behavior in customer relations
- MS-Office Intercultural understanding
- Travel readiness up to 50%
Please send your resume in WORD format by clicking the apply button below or contact Catherine QU on +65 9645 9680 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R22104823 (QU QIUSHI).