Passionate about systems? Looking for a new role? Come and explore this great opportunity to work as a Senior Systems Engineer to provide end user support and management functions to help meet our client's corporate IT objectives. You will be responsible for the day-to-day delivery of IT Support services across the organization.
Your day-to-day tasks will include:
- Delivering operations to provide support services according to service-level agreements
- Ensuring customer satisfaction
- Assuring users are provided efficient and timely first- and second-level support (24/7) for Windows laptops/desktops, MacBooks, mobile phones, and printers/faxes
- Installing, configuring, and troubleshooting issues
- Writing knowledge base articles, providing user education, coordination and follow up with external hardware/software vendors
- Supporting audits on systems and conducting performance reviews
- Tracking incident and service request tickets through internal systems
- Building and upgrading PCs and laptops to Windows 10, Office 365
- Ensuring products are configured and fit for business-use
- Planning and maintaining records of activity
You will ideally have:
- A diploma or degree in Computer Sciences/Engineering
- Over 4 years of IT experience in end-user support and desktop management
- In-depth knowledge of Windows 7/10 migration
- Conducted Level 1 and Level 2 LAN, WAN, Email, Unified communications, Telecommunications and Data Communications support
- Familiarity in setting up and operating audio-visual equipment for trainings, presentations, and meetings
- Expertise in computer hardware and management of Microsoft Active Directory Domain (user objects, computer objects, groups and security, etc.)
- Knowledge in Microsoft Office, Office 365
- Understanding of enterprise two-factor authentication (2FA) services, including Microsoft Authenticator
- Training in using tools and services to patch Operating Systems
- End-point security Level 1 Support (antivirus, anti-malware, anti-spyware, etc.)
Please send your resume in WORD format by clicking the apply button below or contact David Zhang on +65 6701 1510 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1987026 (Zhang David Fu Hao).