Head of Technical Services, APAC (Medical Devices)

  • Location

    Singapore

  • Sector:

    Engineering & Manufacturing

  • Job type:

    Permanent

  • Salary:

    S$9000 - S$12000 per month

  • Contact:

    Abhik Damani

  • Contact email:

    abhik.damani@voltasia.com.sg

  • Job ref:

    BBBH8392_1596779328

  • Published:

    3 months ago

  • Expiry date:

    2020-09-06

  • Consultant:

    #

My client is a world leader in the medical industry and are expanding in the region. To cater to this, a new position for a Head of Technical Services, APAC has been created

This role will assume full responsibility for managing all technical service processes

Responsibilities:

  • Monitor call center and technical support activities in APAC such as customer call intake, field dispatch, spare parts inventory management, and field transfer operations.
  • Monitor execution of technical services (installations, maintenances, repairs and modification) to ensure completion on a timely basis and to ensure organization requirements and government regulations are met
  • Achieve service financial targets and liaise and work closely with the Business Unit Sales to support business growth
  • Feedback quality and/or product design related issues to quality and factories for improvement
  • Assume responsible for cost center, including sales revenue, earnings and budget
  • Execute plan to meet short- and long-term goals and objectives to meet annual and strategic targets
  • Optimize service organization setup and employee development plan
  • Streamline and highlight areas for improvements in terms of service process and work with sales team closely for any potential area of risks and opportunities
  • Deliver on-site services when necessary and act as first point of contact for service key accounts
  • Assume firsthand responsibility for selection, selection, retention, motivation and people development
  • Define goals, objectives, resources and budget for area of responsibility and establish mechanisms to review, follow up, and improve Key Performance Indicators (KPIs) to meet service and financial standards

Requirements:

  • Advanced Degree in Engineering ,Operations Business or equivalent. MBA or equivalent will be a big plus
  • At least 10 years' experience in technical service, support and/or supply chain operations
  • Advanced technical knowledge and skills with strong business acumen
  • Supportive, able to coach & motivate, multiple skills to work with different interface/functions, with strong business sense
  • Action and result orientated, Customer orientation focused.
  • Excellent leadership, conflict management and problem solving abilities
  • Travel of up to 25%

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).