My client is well established MNC communication platform company, providing communications solutions translate industry-wide, to empower organisations to easily communicate with stakeholders across multiple channels. They are one of the top & fastest growing CPaaS (communication platform as a service) & CX firm in APAC with over 11,000 use cases.
Currently looking for kick-ass Customer Success Manager who will be in charge of post sales for their enterprise clients located in APAC
Roles & Responsibilities
- Provide leadership and expertise to the organisation in solution implementation and business analysis
- Adhere to operational procedures such as time keeping, task allocation, status reporting
- Actively contribute to internal programs
- Able to work independently and efficiently to meet deadlines
- Owns and drives assigned work to successful completion
- Self-motivated, detail-oriented and organized
- Follows through with commitments and fosters mutual trust with fellow employees
- Assumes additional responsibility without being asked
- Encourages fellow team members to make innovative contributions and embrace new ideas
- Proactively initiates, develops, and maintains effective working relationships with team members and colleagues
Requirements
- At least 3-5 years technical solution delivery or customer success management with corporate and enterprise brands
- Demonstrable track record of successful client-facing delivery
- Ability to work under pressure, in a results-based
- Excellent communication and presentation skills
- 'Can do' attitude towards achieving goals and targets
- Excellent customer management & facing skills
- Strong skills in analytical, logical and lateral thinking
- Able to solve complex problems involving multiple variables and uncertainty
- Preferred skills in Jira issue tracking
Please submit your CV by the link below or drop me an email () for more information. Please note that only short-listed candidates will be contacted. EA Registration No. 12C5526 / CEI Registration No. R1989007 (Hyewon Bae)