Customer Service Officer / Call Centre

Location: Singapore
Job Type: Permanent
Salary: S$2000 - S$2800 per month
Reference: BBBH10477_1699265399
Contact: Jeanette Yeo
Email: email Jeanette

Customer Service Officer - 2 Years Contract - Singaporeans Only

Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time.

* Salary Package: $2000 - $2800
* Mandarin Speaker is a plus in order to assist with mandarin speaking clients
* Singaporeans Only

The Responsibilities:

  • Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats
  • Handling Customer Administration functions as well as CSO Frontline role such as handling calls & email
  • Resolving customer queries through incoming calls, emails and live chats to deliver pleasant customer experiences
  • Follow-up with customers to ensure the issues have been resolved
  • Logged all the calls and report into the system
  • You will be supporting more than 1 project for you to gain more experience

The Ideal Candidate should possess:

  • 1+ year of Call center experience
  • Contact Centre/Service Desk/Helpdesk support experience
  • Interest in policy and procedures, application/eService usage and/or transaction behaviour
  • Able to work staggered office hours on rotation and 5.5 day work per week
    • staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, 10 am - 7 pm or 11 am - 8 pm
    • staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am - 2 pm

This is a 2 Years contract position to start and is convertible to permanent.

If you are interested to know more, please apply to the job posting or email your resume.

CEI Reg. Number R22105628 (Yeo Zhi Qi Jeanette).

Please send your resume in WORD format by clicking the apply button below or contact Jeanette Yeo on +65 6701 1526 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R22105628 (Yeo Zhi Qi Jeanette).