Your day-to-day tasks will include:
- Resolving customer queries through inbound calls, emails, and live chats
- Identifying customers' needs and assisting them in using specific feature and functionalities in my client's social media platform
- Following up with customers to ensure their technical issues are resolved
- Gaining increased knowledge about in-house social media products and community standards
- Using market-specific knowledge, signals, and insights to scope scalable solutions to improve digital community support
- Identifying inefficiencies in workflows and suggesting solutions
- Recognizing trends and patterns to escalate to our client's global team
You will ideally have:
- Good grasp of written and spoken Japanese or Korean
- Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
- Exposure to handling inbound calls, email, and chat support
Please send your resume in WORD format by clicking the apply button below or contact David Zhang on +65 6701 1510 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1987026 (Zhang David Fu Hao).
