Cloud Consultant

  • Location

    Singapore

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    S$130000 - S$150000 per annum + VB

  • Contact:

    Daniela Oprisan

  • Contact email:

    daniela.oprisan@voltasia.com.sg

  • Job ref:

    BBBH9074_1616732861

  • Published:

    3 months ago

  • Expiry date:

    2021-04-25

  • Consultant:

    #

Volt are partnered with a Global Information Security Software Vendor to help them recruit a Cloud Consultant.



Role responsibilities:

  • Execute the Guided Success Plan with the Customer created as a Program for ensuring the Customers' Success in meeting their Cloud Security goals
  • Deploy & Configure with the Customer the on-premises components and integrate the New Service (Cloud native/ SaaS) with the Customer's environment
  • Guide the Customer through Security Best Practices aimed at rapid risk reduction in the Customer's Environment
  • Periodically work with the customer post deployment to customize & execute Programs to increase Adoption, Usage, Security, and Success of the Customer
  • Collaborate with R&D and Product Management on Service Usage, User Experience, and other topics, influencing the product roadmap
  • Analyse Customer and Product Usage Data in a SaaS environment for the benefit of both Customers and Company
  • Proactively engage with Customers and ensuring their Success, thus directly contributing to Renewals and Customer Expansion for the company
  • Assist Customers with Service Requests and technical issues
  • Collaborate with Sales, Marketing, R&D and Product Management to refine & continuously improve the Customer Success Plan, ensuring that it meets the needs of the Customers

Requirements:

  • 2+ years' experience at a SaaS provider in a Customer Facing Consultative role (Customer Success, Technical Consultant / Program Manager)
  • 8+ years of professional work experience as part of an Enterprise Software company or systems integrator
  • Experience setting up & installing software on both Windows & Unix platforms
  • Experienced with Active Directory & IDP systems
  • Ability to understand critical/complex issues and provide appropriate resolution
  • Ability to understand Enterprise Customers and their needs
  • Excellent organizational skills
  • Excellent communication skills & extensive experience working with clients and partners.
  • Security Software or internal IT Security experience will be a plus

Please note that only shortlisted candidates will be contacted.

EA Registration No. 12C5526 / CEI Registration No. R1325504 (Oprisan Mihaela-Daniela)