Technical Support Engineer, Die Attach

Location: Singapore
Job Type: Permanent
Specialisation: Engineering & Manufacturing
Salary: S$4000 - S$5500 per month
Reference: BBBH8895_1617603706
Contact: Abhik Damani
Email: email Abhik

My client is a global name in the equipment industry and now seek an experienced Technical Support Engineer

Responsibilities:

  • Work with cross function/departments (CS, R&D, Quality, Product Line etc.) and manage technical issues
  • Identify and feedback key field issues for continuous improvement
  • Provide technical info, guidance/remote assistance to Field Engineers for machine troubleshooting
  • Provide second level support for technical & quality issues
  • Use JIRA service desk system to manage issue resolutions in the shortest possible time per Service Level Agreements
  • Build up technical know-how on problem solving via structured knowledge transfer and experience from field issues
  • Prepare engineering report for issue update to customer and/or management

Requirements:

  • Bachelor or master's in mechanical/Electrical/Mechatronics Engineering or equivalent
  • At least 5 years working experience in a specific machine platform
  • Prior experience in Die attach process/ datacon machines and application
  • Competency on JIRA systems will be a plus
  • Excellent negotiation and customer interfacing skills

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).