Service Manager

Location: Singapore
Job Type: Permanent
Salary: S$6500 - S$7500 per month
Reference: BBBH10478_1657867101
Contact: Catherine Qu
Email: email Catherine

Expertise and methodology
* Field service capability
* Knowledge of customer service principles and practices
* Intermediate working knowledge of Microsoft Office package (Word, Excel, Power Point)
* Familiarity with electromechanical equipment is an asset
Other requirement criteria
* Management and team leading competences
* Presentation skills
* Active listening skills
* Readiness for travelling
* Flair for a technology driven environment
* English (Advanced Level)
* Strong analytical, problem solving and research skills with attention to details
* Provide a responsive, competent and solution-oriented approach support to customers
Deliverables
* We practice management by objective, goals will be identified together with agreeable time frame
* Customer, sales and service feedback
* Availability competent field technicians and field service absorption
* Understand our offerings, possibilities and limitations
* Komax Academy rating
* Trouble shooting and de-escalation competence
* Quality of CRM data
* Compliant processes and business behavior

Candidates who require work pass need not apply.

Please send your resume in WORD format by clicking the apply button below or contact Catherine QU on +65 9645 9680 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R22104823 (QU QIUSHI).