Senior Manager - IT Service Management

  • Location


  • Sector:

    Information Technology

  • Job type:


  • Salary:

    S$8000 - S$10000 per month

  • Contact:

    Helen Nguyen

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Consultant:


Senior Manager - IT Service Management

A leading organization headquartered in Singapore is looking for a Senior Manager to join in their IT team focusing on providing IT services, end user computing and vendor management for their large scale end-user based environment with more than 10,000 users.

In this role, you will be responsible for but not limited to:

  • Provide long term strategy, lead, define, deliver and support the End-user support models which align to the group strategy and objectives.
  • Manage day-to-day operations of Global Service Desk, Field Services, IT asset management with proactive Service Levels management across an organization ensure service level are met within SLAs.
  • Build and manage high performance team across the regional and set expectations, KPIs, planning and coaching for the team.
  • Initiate, lead and implementation of workplace technology projects and continuous improvement for existing environment across new technologies (office productivity, Smart IT initiatives, etc.)

Key Requirements:

  • 10+ years of experience in IT service management or End-user management position in enterprise environment with at least 10,000 users based.
  • Degree in Computer Engineering/Science or Information Technology-related course.
  • Strong leader ship experience in Service Desk/End-user support or Field service support position.
  • Experience in driving the adoption of workplace technology on global scale.
  • Customer-focused mindset and great interpersonal skills to work across different level of hierarchy and teams.
  • Strong analytical mindset, leadership, project management skills.
  • Certification in ITIL, PMP/CITPM and Microsoft technology preferred.

Please send your resume in WORD format by clicking the apply button below or contact Helen Nguyen on +65 6701 1519 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1660747 (Nguyen Ngoc Thanh Hien).