Operation Manager - Hospitality (Contract)
The Operations Manager assists the General Manager/Residence Manager to plan direct and coordinate the operations. The duties and responsibilities include managing the daily operations across the various functions, planning and managing of the human resources. He or she is responsible for achieving optimum standards of service and value to the guests with profit objectives in a manner that is consistent with the company's policies, philosophy and targets.
? Refine and strengthen existing operational guidelines to ensure that the brand operates at an optimal efficiency.
? Constant Review of FF&E (Furniture, fixtures, and equipment), OES (Operating Equipment & Supplies) and SOP guidelines and ensuring that internal stakeholders are aware of the guidelines and recommendations.
? POP (pre-opening process) guardian for properties and provides support to local clusters on POP of properties
? Participates in market feasibility assessment with Head, to determine brand fit and design fit-out in line with approved brand standards
? Main point of contact for all Design reviews with internal stakeholders for all POP properties and to ensure that brand standards are adhered to.
? In conjunction with the Brand Manager, Provide functional guidance and training to local cluster operations to ensure that brand values and strategies are clearly communicated and executed.
? Work with Corporate HR and Head, develop training/exchange programs to facilitate staff from existing properties as task force specialists to support POP properties
Annual Budget/Reports, Others
? Involved in the Preparation of Annual Budget Plans/presentations
? Possess at least a Diploma in Business Studies, Hospitality Management or equivalent.
? At least 5 years of relevant experience in hospitality and/or coliving operations
? Property pre-opening experience required
? Leadership and project management skills
? A team player with good interpersonal and communication skills
? Meticulous, pay attention to quality and details
? Proactive, resourceful and good follow up skills
? Proficient in MS Word, Excel and PowerPoint
Please note that only short-listed candidates will be contacted.
EA Personnel: R1986028, Tungalag Nomulun