My client is a global name in the analytical instruments industry and is expanding across Asia and Australia/NZ. To cater to this expansion, a new Field Service Engineer role has been created to support the successful growth of the business
This role will can be based in Melbourne or Adelaide
Responsibilities:
- Assume responsibility for installation, maintenance and troubleshooting of including liquid chromatography and Mass Spectrometry systems. (LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to company policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities
- Ensure that quality system procedures and Health & Safety standards are always adhered to
Requirements:
- Advanced Degree in Chemistry, Biology, engineering or other science related field
- At least 5 years' experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Ability to perform effective system level troubleshooting
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- System level approach to problem solving
Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
