Customer Support Manager (Japan)

Location: Yokohama, Japan
Job Type: Permanent
Specialisation: Procurement & Supply Chain
Salary: S$8000 - S$9000 per month
Reference: BBBH9394_1623348858
Contact: Nicola Clarke
Email: email Nicola

My client is a leader in the Semiconductor space and is looking to hire a Customer Support Manager for their team. This headcount will be based in Yokohama Japan and is only available to candidates from that area. Ideally this candidate will have 8 years of experience in a Sales Operations environment and 3 years of managerial experience in leading in a matrix reporting system.

Responsibilities:

  • Acts as the point of contact for the Japan team to the global Sales Operations team and other customers and will liaise with Planning, Accounting, Trade Compliance, regional Sales teams
  • Makes sure that all team KPIs are being met to keep in line with overall company objectives that drive the needed performance
  • Identifies and helps in workflow improvements with Management.
  • Driving worldwide sales to new and existing customers via various channels to ensure a healthy pipeline
  • Identify new opportunities and make contact with interested clients
  • Ensures that customer data in CRM and ERP systems are accurate and follows company protocol and processes.

Requirements

  • Fluent in Japanese and English (written, spoken and reading)
  • Have experience working in an MNC with matrix reporting structure (preferably with the US)
  • Ideally some experience in a Semiconductor environment would be ideal
  • Familiar with Oracle
  • Bachelor's degree in Business, Marketing, Finance, or related field or equivalent.
  • Knowledge of Trade Compliance