Happy Monday! I have a good news for you. My client (Global Leading MNC fintech firm) is looking now for next Customer Success Manager (AM) for managing a team and covering exciting fintech solutions for ASEAN region for their clients. If you're in fintech industry and has Account Management experience, please have a read below and apply directly via the link below. Will get in touch with you shorlty.
Customer Success Manager Duties and Responsibilities
Establish Customer Support Practices
Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.
Provide Technical and Product Support
Customer Success Managers must know the company's products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer's business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.
Some Customer Success Managers will find themselves supervising staff and performing basic human resource tasks such as hiring and training staff. This may include reviewing applications, conducting interviews, processing new hire paperwork, and providing on the job training or mentoring to new employees. They may also conduct performance evaluations, handle disciplinary actions and process payroll for their staff.
Customer Success Manager Requirements/Skills
- Minimum 5 years of exp within fintech sales (or Account Management exp within IT/Fintech)
- Bachelor's degree in Business/Finance
- Strong communication skills
Please submit your CV by the link below or drop me an email () for more information. Please note that only short-listed candidates will be contacted. EA Registration No. 12C5526 / CEI Registration No. R1989007 (Hyewon Bae)