Customer Success Manager

  • Location

    Singapore

  • Sector:

    Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    S$1 - S$2 per annum

  • Contact:

    Bella Bae

  • Contact email:

    bella.bae@voltasia.com.sg

  • Job ref:

    BBBH8792_1618647456

  • Published:

    5 months ago

  • Expiry date:

    2021-05-17

  • Consultant:

    #

My client is well established MNC communication platform company, providing communications solutions translate industry-wide, to empower organisations to easily communicate with stakeholders across multiple channels. They are one of the top & fastest growing CPaaS (communication platform as a service) & CX firm in APAC with over 11,000 use cases.

Currently looking for kick-ass Customer Success Manager who will be in charge of post sales for their enterprise clients located in APAC

Roles & Responsibilities

  • Provide leadership and expertise to the organisation in solution implementation and business analysis
  • Adhere to operational procedures such as time keeping, task allocation, status reporting
  • Actively contribute to internal programs
  • Able to work independently and efficiently to meet deadlines
  • Owns and drives assigned work to successful completion
  • Self-motivated, detail-oriented and organized
  • Follows through with commitments and fosters mutual trust with fellow employees
  • Assumes additional responsibility without being asked
  • Encourages fellow team members to make innovative contributions and embrace new ideas
  • Proactively initiates, develops, and maintains effective working relationships with team members and colleagues

Requirements

  • At least 3-5 years technical solution delivery or customer success management with corporate and enterprise brands
  • Demonstrable track record of successful client-facing delivery
  • Ability to work under pressure, in a results-based
  • Excellent communication and presentation skills
  • 'Can do' attitude towards achieving goals and targets
  • Excellent customer management & facing skills
  • Strong skills in analytical, logical and lateral thinking
  • Able to solve complex problems involving multiple variables and uncertainty
  • Preferred skills in Jira issue tracking

Please submit your CV by the link below or drop me an email () for more information. Please note that only short-listed candidates will be contacted. EA Registration No. 12C5526 / CEI Registration No. R1989007 (Hyewon Bae)