Customer Service Officer / Call Centre

  • Location

    Singapore

  • Sector:

  • Job type:

    Permanent

  • Salary:

    S$2000 - S$3000 per month

  • Contact:

    Jeanette Yeo

  • Contact email:

    Jeanette.Yeo@Voltinternational.com.sg

  • Job ref:

    BBBH10477_1661306629

  • Published:

    about 1 month ago

  • Duration:

    12 months

  • Expiry date:

    2022-09-23

Customer Service Officer - 2 Years Contract - Singapore

Looking for a Customer Service Officer with IT troubleshooting experience to support and follow-up on escalated incident. This role is a 2 years contract, and is only available to Singaporeans at this time.

The Responsibilities:

  • Resolving customer queries through incoming calls, emails and live chats to deliver pleasant customer experiences
  • Follow-up on all escalated customer's incident
  • Logged all the calls and report into Case Management System
  • Generates management reports
  • Supporting more than 1 project for you to be gain more experience
  • Provide guidance to junior colleagues

The Ideal Candidate should possess:

  • At least 2 years of IT Helpdesk/Service Desk support experience
  • Good Communication Skill in English and Chinese to better manage the Chinese vendors
  • Knowledge of Cisco Softphone and "Service Now" Incident Management tool is a plus

This is a 2 Years contract position to start and is convertible to permanent.

Please send your resume in WORD format by clicking the apply button below or contact Jeanette Yeo at +65 6701 1526 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R22105628 (Yeo Zhi Qi Jeanette).