Customer Service Advisor

  • Location

    Penang, Malaysia

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    S$2000 - S$2500 per annum

  • Contact:

    David Zhang

  • Contact email:

    david.zhang@voltasia.com.sg

  • Job ref:

    BBBH8454_1601261361

  • Published:

    2 months ago

  • Expiry date:

    2020-10-28

  • Consultant:

    #

Your day-to-day tasks will include:

  • Resolving customer queries through inbound calls, emails, and live chats
  • Identifying customers' needs and assisting them in using specific feature and functionalities in my client's social media platform
  • Following up with customers to ensure their technical issues are resolved
  • Gaining increased knowledge about in-house social media products and community standards
  • Using market-specific knowledge, signals, and insights to scope scalable solutions to improve digital community support
  • Identifying inefficiencies in workflows and suggesting solutions
  • Recognizing trends and patterns to escalate to our client's global team

You will ideally have:

  • Good grasp of written and spoken Japanese or Korean
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Exposure to handling inbound calls, email, and chat support

Please send your resume in WORD format by clicking the apply button below or contact David Zhang on +65 6701 1510 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1987026 (Zhang David Fu Hao).